Add GetTicketByID method
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4e97924700
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package connectwise
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import (
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"encoding/json"
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"fmt"
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"net/http"
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"net/url"
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"time"
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)
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type Tickets []Ticket
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type Ticket struct {
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ID int `json:"id"`
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Summary string `json:"summary"`
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RecordType string `json:"recordType"`
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Board struct {
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ID int `json:"id"`
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Name string `json:"name"`
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Info struct {
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BoardHref string `json:"board_href"`
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} `json:"_info"`
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} `json:"board"`
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Status struct {
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ID int `json:"id"`
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Name string `json:"name"`
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Info struct {
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StatusHref string `json:"status_href"`
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} `json:"_info"`
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} `json:"status"`
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Company struct {
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ID int `json:"id"`
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Identifier string `json:"identifier"`
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Name string `json:"name"`
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Info struct {
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CompanyHref string `json:"company_href"`
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MobileGUID string `json:"mobileGuid"`
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} `json:"_info"`
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} `json:"company"`
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Site struct {
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ID int `json:"id"`
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Name string `json:"name"`
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Info struct {
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SiteHref string `json:"site_href"`
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MobileGUID string `json:"mobileGuid"`
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} `json:"_info"`
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} `json:"site,omitempty"`
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AddressLine1 string `json:"addressLine1,omitempty"`
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City string `json:"city,omitempty"`
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StateIdentifier string `json:"stateIdentifier,omitempty"`
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Zip string `json:"zip,omitempty"`
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ContactName string `json:"contactName"`
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ContactPhoneNumber string `json:"contactPhoneNumber"`
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ContactEmailAddress string `json:"contactEmailAddress,omitempty"`
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Team struct {
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ID int `json:"id"`
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Name string `json:"name"`
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Info struct {
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TeamHref string `json:"team_href"`
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} `json:"_info"`
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} `json:"team"`
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Priority struct {
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ID int `json:"id"`
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Name string `json:"name"`
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Sort int `json:"sort"`
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Info struct {
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PriorityHref string `json:"priority_href"`
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ImageHref string `json:"image_href"`
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} `json:"_info"`
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} `json:"priority"`
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ServiceLocation struct {
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ID int `json:"id"`
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Name string `json:"name"`
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Info struct {
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LocationHref string `json:"location_href"`
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} `json:"_info"`
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} `json:"serviceLocation"`
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Source struct {
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ID int `json:"id"`
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Name string `json:"name"`
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Info struct {
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SourceHref string `json:"source_href"`
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} `json:"_info"`
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} `json:"source"`
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Agreement struct {
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ID int `json:"id"`
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Name string `json:"name"`
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Info struct {
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AgreementHref string `json:"agreement_href"`
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} `json:"_info"`
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} `json:"agreement,omitempty"`
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Severity string `json:"severity"`
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Impact string `json:"impact"`
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AllowAllClientsPortalView bool `json:"allowAllClientsPortalView"`
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CustomerUpdatedFlag bool `json:"customerUpdatedFlag"`
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AutomaticEmailContactFlag bool `json:"automaticEmailContactFlag"`
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AutomaticEmailResourceFlag bool `json:"automaticEmailResourceFlag"`
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AutomaticEmailCcFlag bool `json:"automaticEmailCcFlag"`
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ClosedDate time.Time `json:"closedDate"`
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ClosedBy string `json:"closedBy"`
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ClosedFlag bool `json:"closedFlag"`
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DateEntered time.Time `json:"dateEntered"`
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EnteredBy string `json:"enteredBy"`
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ActualHours float64 `json:"actualHours,omitempty"`
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Approved bool `json:"approved"`
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EstimatedExpenseCost float64 `json:"estimatedExpenseCost"`
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EstimatedExpenseRevenue float64 `json:"estimatedExpenseRevenue"`
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EstimatedProductCost float64 `json:"estimatedProductCost"`
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EstimatedProductRevenue float64 `json:"estimatedProductRevenue"`
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EstimatedTimeCost float64 `json:"estimatedTimeCost"`
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EstimatedTimeRevenue float64 `json:"estimatedTimeRevenue"`
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BillingMethod string `json:"billingMethod"`
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SubBillingMethod string `json:"subBillingMethod"`
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DateResolved time.Time `json:"dateResolved"`
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DateResplan time.Time `json:"dateResplan"`
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DateResponded time.Time `json:"dateResponded"`
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ResolveMinutes int `json:"resolveMinutes"`
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ResPlanMinutes int `json:"resPlanMinutes"`
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RespondMinutes int `json:"respondMinutes"`
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IsInSLA bool `json:"isInSla"`
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HasChildTicket bool `json:"hasChildTicket"`
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BillTime string `json:"billTime"`
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BillExpenses string `json:"billExpenses"`
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BillProducts string `json:"billProducts"`
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LocationID int `json:"locationId"`
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BusinessUnitID int `json:"businessUnitId"`
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MobileGUID string `json:"mobileGuid"`
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SLA struct {
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ID int `json:"id"`
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Name string `json:"name"`
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Info struct {
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SLAHref string `json:"sla_href"`
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} `json:"_info"`
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} `json:"sla"`
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Currency struct {
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ID int `json:"id"`
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Symbol string `json:"symbol"`
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IsoCode string `json:"isoCode"`
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Name string `json:"name"`
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Info struct {
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CurrencyHref string `json:"currency_href"`
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} `json:"_info"`
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} `json:"currency"`
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Info struct {
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LastUpdated time.Time `json:"lastUpdated"`
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UpdatedBy string `json:"updatedBy"`
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ActivitiesHref string `json:"activities_href"`
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ScheduleentriesHref string `json:"scheduleentries_href"`
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DocumentsHref string `json:"documents_href"`
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ConfigurationsHref string `json:"configurations_href"`
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TasksHref string `json:"tasks_href"`
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NotesHref string `json:"notes_href"`
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ProductsHref string `json:"products_href"`
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TimeentriesHref string `json:"timeentries_href"`
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ExpenseEntriesHref string `json:"expenseEntries_href"`
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} `json:"_info"`
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CustomFields []struct {
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ID int `json:"id"`
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Caption string `json:"caption"`
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Type string `json:"type"`
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EntryMethod string `json:"entryMethod"`
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NumberOfDecimals int `json:"numberOfDecimals"`
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} `json:"customFields"`
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RequiredDate time.Time `json:"requiredDate,omitempty"`
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BudgetHours float64 `json:"budgetHours,omitempty"`
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AddressLine2 string `json:"addressLine2,omitempty"`
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Contact struct {
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ID int `json:"id"`
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Name string `json:"name"`
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Info struct {
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MobileGUID string `json:"mobileGuid"`
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ContactHref string `json:"contact_href"`
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} `json:"_info"`
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} `json:"contact,omitempty"`
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ContactPhoneExtension string `json:"contactPhoneExtension,omitempty"`
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}
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func GetTicketByID(site *ConnectwiseSite, ticketID int) *Ticket {
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ticket := Ticket{}
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//Build the request URL
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var Url *url.URL
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Url, err := url.Parse(site.Site)
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check(err)
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Url.Path += fmt.Sprintf("/service/tickets/%d", ticketID)
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//Build and make the request
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client := &http.Client{}
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req, err := http.NewRequest("GET", Url.String(), nil)
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check(err)
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req.Header.Set("Authorization", site.Auth)
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req.Header.Set("Content-Type", "application/json")
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response, err := client.Do(req)
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check(err)
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defer response.Body.Close()
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body := getHTTPResponseBody(response)
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check(json.Unmarshal(body, &ticket))
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return &ticket
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}
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